Your first point of contact - ITS Service Desk
- Available for technology support, even during campus closures.
- Able to provide assistance on setting up and connecting to VPN, starting and using Zoom as well as many other technology questions.
For Students:
Technology Needs? Please fill out this short survey: https://johncarroll.qualtrics.com/jfe/form/SV_b2cFfrUYKFVItAF
- Access Student Profile
- The Student Profiles gives you easy access to your academic record and provides links to useful JCU services, including Financial Aid, Housing and registration. Part of Banner@JCU (banner.jcu.edu).
- Canvas
- Canvas is the JCU Learning Management System, providing faculty, staff, and students the tools and resources for face to face and online teaching and learning. Students can use Canvas to keep track of their course assignments and work with calendars, to-do lists, and the mobile app. All JCU Faculty, staff, and students have access to Canvas by visiting canvas.jcu.edu.
- Canvas Student Guides
- JCU Digital Portal (Virtual Machines)
- JCU Digital Portal is a website that allows you to log into a virtual desktop. These virtual desktops are similar to the lab and lectern computers on campus, and provide access to a variety of software including SPSS and ArcGIS.
- G Suite (Gmail, Calendar, Drive, Collaboration Tools, etc.)
- Respondus Lockdown Browser Install Link
- Respondus LockDown Browser™ is a custom browser that locks down the testing environment within Canvas.
- Zoom
For Faculty/Staff:
Technology Needs? Please fill out this short survey: https://johncarroll.az1.qualtrics.com/jfe/form/SV_3jzjXwabozOU913
Teleworking: Recommended Methods for Accessing Major ITS Services
- Argos Web Viewer
- Teaching Effectively During Times of Disruption
- Employee Dashboard
- The Employee Dashboard gives you access to your JCU employee record and provides links for time reporting and recent and past paycheck stubs. Part of Banner@JCU (banner.jcu.edu).
- Banner@JCU
- Banner is the authoritative repository of key JCU data, including student and academic records, human resource information, and financial records. Useful resources include:
- Employee Dashboard: View your JCU employee record and links for time reporting, paycheck stubs, and other services.
- Advising: Access to student academic records
- Grade Reporting: Enter midterm and final student grades
- Admin Pages: Used to maintain and access data stored in Banner (requires VPN to access from off-campus)
- Canvas:
- Canvas is the John Carroll University's Learning Management System, providing faculty, staff, and students the tools and resources for face to face and online teaching and learning. Faculty can use Canvas to house course materials, including assignments, announcements, and tests. All JCU Faculty, staff, and students have access to Canvas by visiting canvas.jcu.edu.
- Canvas Training Slides (JCU)
- Course Basics Workshop Video
- Canvas Video Guides
- Canvas Instructor Guides
- Canvas Studio
- Digital Workspace
- Digital Workspace is a website that allows you to log into a virtual desktop. These virtual desktops are similar to the lab and lectern computers on campus, and provide access to a variety of software including SPSS and ArcGIS.
- Zoom
- Virtual Private Network (VPN) - Global Protect Client
- VPN allows a JCU faculty, staff, or student to access JCU services and webpages through a secure connection utilizing your JCU network credentials.
- G Suite (Gmail, Calendar, Drive, Collaboration Tools, etc.)
- Network Drives
- Phones
- LockDown Browser and Respondus Monitor
- Office Equipment Release Form
- If you are taking any technology equipment from your office home to allow from work from home, please complete the form to allow Information Technology Services to track the equipment. Please remember, any equipment taken home must be returned to your office.
- Other Resources
Updated: Jan 5th, 2021 at 3:00PM.